ChatGenius answers your guests' questions on your website, day and night and in their own language, using your property's information. When a request deserves a personal touch, it hands it over to the front desk.
Designed, developed and hosted in Switzerland, in line with the principles of the Swiss FADP and the GDPR.
Restaurant hours, directions, parking, available treatments, something to do on a rainy afternoon: the concierge answers from approved, structured content.
It never makes up prices, opening hours or availability.
ChatGenius regularly reviews your website, your PDFs and your internal documents.
If one page says the restaurant closes at 11 pm and a PDF says 11.30 pm, you are alerted to the inconsistency: your team makes the call.
Frequent topics, unanswered questions, information that is hard to find on your website: conversations show you what to add first.
A complaint, a special request, a guest who would rather talk to someone? The concierge recognises these situations and directs the guest to the channel chosen by the hotel, such as WhatsApp.
Every request handed over stays visible in the dashboard until it has been dealt with.
Restaurant, spa and rooms: depending on the integrations available for your software. Without an integration, the concierge records a pre-booking and passes it on to the front desk, which confirms it with the guest. Other tools, such as a PMS or CRM, can be connected on request.
Your website, PDFs, FAQs and, where possible, the content of your current tool.
Contradictions and outdated information are flagged before going live.
Name, tone, languages, answer rules, front desk handover and integrations.
Your team tests a representative set of questions and asks for adjustments.
The first conversations guide corrections and additions.
Prices in CHF, excluding VAT. The setup fee is halved with an annual subscription paid upfront. Every plan includes a concierge in your brand style, weather, Discovr activities, analytics and handover to your team.
| Base The essential questions, in one language CHF 80 / month Setup fee CHF 800, or CHF 400 with an annual subscription paid upfront | Standard Understand requests and connect your restaurant CHF 180 / month Setup fee CHF 1 500, or CHF 750 with an annual subscription paid upfront | Pro Live spa and room availability, 4 languages and MCP access CHF 280 / month Setup fee CHF 2 500, or CHF 1 250 with an annual subscription paid upfront | |
|---|---|---|---|
| Languages | 1 | up to 2 | up to 4 |
| Answers per month | 2 000 | 10 000 | 30 000 |
| Website sync | monthly | weekly | daily |
| Storage space | 250 MB | 1 GB | 5 GB |
| Analysis | essential analytics | content audit, unanswered questions | advanced audit and analysis |
| Tracking of handed-over requests | no | included | included |
| Restaurant: table availability* | no | included | included |
| Spa: treatments and availability* | no | no | included |
| Rooms: availability and rates* | no | no | included |
| MCP access for AI assistants | no | no | included |
| Conversation history | 3 months | 12 months | unlimited |
| Book a demo | Book a demo | Book a demo |
* Depending on the integrations available for your booking software. Without an integration, the concierge records a pre-booking (date, time, number of guests) and passes it on to the front desk, which confirms it with the guest.
Several hotels, accounts and roles, consolidated reporting, custom connectors and priority service commitment: the Enterprise plan is tailored to your needs.
Request a quoteAs a chat window added to your website, with your logo, your colours, the name and tone you choose, and your welcome message.
No. The concierge is added to your website as a chat window. We provide the embed code and help your webmaster set it up.
1, 2 or 4 languages depending on the plan, more with the Enterprise plan. The concierge replies in the guest's language among those selected.
Yes. It uses the weather and local points of interest provided by Discovr.ch to suggest ideas suited to the weather and the time available.
It checks availability and shows it in the conversation: the restaurant from the Standard plan, the spa and rooms with the Pro plan, depending on the integrations available for your software. Booking and payment stay on your usual tools. Without an integration, it records a pre-booking (date, time, number of guests) and passes it on to the front desk, which confirms it with the guest.
It never makes one up. It tells the guest and offers to contact your team. The question then appears in your analytics so you can complete your content.
Your website is reviewed automatically every month, week or day depending on the plan. Your team can add or correct information at any time, and contradictions between your sources are flagged.
The application, the knowledge base and the conversation history are hosted in Switzerland. To write an answer, an AI model provider may process some information outside Switzerland depending on the configuration: only the data needed for the answer is sent.
3 months, 12 months or without limit depending on the plan. The period can be shortened to match your own data protection policy.
Yes. We import the FAQs and exportable content from your current tool, compare them with your website, then organise the switch after approval, without running two assistants side by side.
It depends on the amount of content and the integrations chosen. Your team provides access and approves the answers; we handle the import, configuration and testing. We give you a precise timeline during the demo.
Yes. During the demo, we show you the concierge running on your website's public content, so you can judge it on your own information. After that, the monthly subscription lets you start without an annual commitment.
The subscription runs monthly or annually, depending on the payment option chosen. With an annual subscription paid upfront, the setup fee is halved.
If you consistently exceed it, we suggest a plan adjustment before any change in price.
Yes, with the Enterprise plan: several hotels and accounts, roles and permissions, and consolidated analytics for the group.
Tell us about your property and the tools you use. We will show you the concierge running on your website's content, with questions like the ones your guests ask.
Or write to us directly: info@chatgenius.ch